Fusion Power LLC

SMS Communication and Complaint Policy

At Fusion Power LLC, we are committed to protecting the privacy and security of our users. This SMS Communication Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with our SMS (A2P 10DLC) messaging service. By opting into our SMS messaging service, you agree to the collection, use, and disclosure of your information as described in this privacy policy.

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to 480-933-0303. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.For privacy-related inquiries, please refer to our privacy policy.

Information We Collect

In the course of providing the SMS service, we may collect the following types of information:

Mobile Phone Number: We collect your mobile phone number when you opt-in to receive SMS messages from us. Message Content: We store the content of the messages we send to you and the messages you send to us. Usage Information: We may collect information about your interaction with our SMS messages, such as whether the message was delivered, opened, or if any links within the message were clicked.

How We Use Your Information

We use the information we collect to:

Provide Services: To send you SMS messages related to our services, including notifications, alerts, updates, and promotional messages.Improve Our Services: To analyze usage patterns and preferences to improve our SMS offerings.Compliance and Protection: To comply with legal requirements and protect the rights and safety of our users and third parties.

Sharing Your Information

We do not share your personal information with third parties, except as necessary to provide the SMS service, comply with the law, or protect our rights. This may include sharing information with our SMS service providers, legal authorities, or in response to legal processes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no system can be completely secure, and we cannot guarantee the absolute security of your information.

Your Choices

You have the following choices regarding your information and the SMS messages you receive from us:

Opt-Out: You can opt-out of receiving SMS messages from us at any time by replying STOP to any message. Access and Updates: You can request access to the personal information we hold about you and request corrections or updates to that information.

Changes to This Policy

We may update this SMS Communication Privacy Policy from time to time. We will notify you of any significant changes by sending a message to your mobile phone number or by posting a notice on our website.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at +1 480-933-0303